FAQ
Riad Alili
A riad is a traditional urban abode that is mainly found in Morocco that has a central patio. Riads are usually located in the medinas of cities (the historic districts)
Hotels are more spacious and sometimes offer more services, but riads are more typical and allow travelers to have a unique experience, away from the chaos of the modern city. The various patios provide a space for relaxation and peace while the roof terraces offer panoramic views of the city. The riad is a real guest house that will offer you a personalized welcome and will allow you to get as close as possible to Moroccan culture through its decoration, its catering, its hammam and its massages. In a riad, all the know-how of Moroccan craftsmen is highlighted. You will be welcomed as a friend.
Our riad is located in the medina in the Bab Doukkala district, very close to the great mosque of Bab Doukkala. It is a very famous area of Marrakech where there is a daily local market.
We can welcome you at any time of the day or night. In case of late arrival or early departure, please let us know.
You will be able to use your room from noon and must vacate it by 11:00 a.m. at the latest.
Our staff is present at the riad 24 hours a day and you will be able to notify them of your arrival by phone (a phone will be lent to you for the duration of your stay) so as not to disturb the other guests by a loud bell.
It is always possible to find a place for your vehicle on the streets of the neighborhood. Otherwise, paid and safe parking is available not far from the riad.
Our riad is large with sometimes very thick walls but it is equipped with several access points to guarantee you a very good Wi-Fi fiber connection, whether in the rooms, common areas or terraces.
– At Riad Alili we try to implement the best environmental practices in the field of tourism. This is why all our lamps are equipped with energy-saving bulbs and water-saving devices are installed on all our toilet flushes.
– We also only buy organic and local products as much as possible. That’s why we order fresh produce on a day-to-day basis and only prepare the right amount of meals set in the morning.
– We also use environmentally friendly cleaning products.
– Our swimming pool is heated only by the sun but we compensate for this by heating the jacuzzi all year round (less important volume of water).
– Finally, it is everyone’s duty not to leave lights or electrical appliances on if it is not necessary and to ensure the rational use of water, so rare and precious in Morocco, by taking showers rather than baths and not systematically washing your household linen (towels and bathrobes) every day. For hygienic reasons, the bath mats will be systematically changed daily.
The riad is a traditional 18th century building designed with lots of stairs and of course no elevator! We would be delighted to accommodate people with reduced mobility (and we have already done so) but the house can be complicated to use even if some suites as well as the large living room, dining room or toilet are located on the ground floor. It is therefore best to discuss this together on a case-by-case basis when preparing your stay.
In Morocco, it is customary to leave a tip if you are satisfied with the service you have been given, but it is not mandatory.
Regarding the riad team, we are sometimes asked if it is appropriate to leave a tip. The answer is clear: the staff of the Riad has no particular expectations, but if you are happy with the service you have received and wish to leave a tip, a safe is provided for this purpose at the reception, and its contents are shared equally each weekend among all staff members.
We regularly organize parties for birthdays, wedding anniversaries, bachelorette parties, New Year’s Eve and Christmas…). Tell us about your desires and we will see together what is achievable and what we can offer you.
During the exclusives, the evenings are systematically organized in order to celebrate the events.
You can only get dirhams in Morocco. You have two choices:
– withdraw dirhams directly with your credit card from ATMs in the city (mainly near Jemaa-el-Fna Square and in the Guéliz district)
– or exchange your currency at one of the many exchange offices in the city and the medina (a currency exchange office not far from the riad does not take exchange fees. However, avoid exchanging money at the airport).
Rooms and Suites
– 140×190 cm beds and hotel-quality mattresses (possibility of two mattresses of 80 x 200 cm or a single double bed of 160 x 200 cm in the Jasmin room).
– Small living room with bench, table and stools.
– Bathroom with shower and toilet.
– Bathrobes, bath towels, hand towels, pool towels, bath mats.
– Toiletries from a major Moroccan cosmetics brand “Les Sens de Marrakech” including shampoo, shower gel and body lotion as well as a bar of soap and black soap.
– Radiator, hairdryer, magnifying mirror and scales.
– Reversible air conditioning, safe, cupboard with wardrobe.
– You will be given a mobile phone upon arrival so that you can reach us at any time or report your arrival at the riad.
– 160 x 200 cm beds and hotel-quality mattresses.
– Lounge area with sofa bed for some of the suites, table and fireplace.
– Bathroom with bathtub and toilet.
– Bathrobes, bath towels, hand towels, pool towels, bath mats.
– Toiletries from a major Moroccan cosmetics brand “Les Sens de Marrakech” including shampoo, shower gel and body lotion as well as a bar of soap and black soap.
– Radiator, hairdryer, magnifying mirror and scales.
– Reversible air conditioning, safe, closet with wardrobe, LCD TV and DVD player, kettle and minibar.
– You will be given a mobile phone upon arrival so that you can reach us at any time or report your arrival at the riad.
The electrical sockets are similar to most European sockets, i.e. with two round plugs. Thus, all chargers can be used in Morocco. On the other hand, adapters are necessary if you are coming from the United Kingdom or the United States for example.
All our rooms and suites have the necessary linen for a most pleasant stay including (based on two people): 2 bathrobes, 2 bath towels, 2 hand towels, 2 pool towels, a bath mat
Our toiletries are from the great Moroccan cosmetics brand “Les Sens de Marrakech”. You can choose the scent of your choice upon arrival. Shampoo, shower gel and body lotion bottles will be refilled throughout your stay. To this we add soap and black soap.
Restaurant
The riad offers half board including starter, main course and dessert at a very advantageous price. You can choose to have this meal according to your schedule at lunch or dinner. Water, coffee and tea are offered at Riad Alili.
You can also order a meal without necessarily taking half board. A snack menu is available in the rooms. You just need to give us some time to prepare this for you.
No food or takeaway orders will be possible at the riad as we offer this service.
On the other hand, the kitchen is always open and you will be able to come and meet our cook on request and prepare together a dish that you will enjoy the same evening at no extra cost. Our cook will be able to give you all her little tips and tricks on Moroccan cuisine.
Yes, room and suite rates include accommodation and breakfast for our guests staying with us.
Half-board corresponds to a full meal (menu of the day including a starter, a main course and a dessert that changes daily and allows you to taste a wide variety of Moroccan dishes). You can enjoy your half-board at lunchtime or in the evening depending on your day’s schedule. Every morning you let our manager know when you would like to eat at the riad.
We have a menu of small snacks and snacks available in the room. You can order at any time on the stove’s dwell time.
It is important to inform us, as soon as you prepare for your stay, of any special diets or food allergies. We will endeavour, within the limits of the possibilities offered by the country, to satisfy your request as best we can.
There is no problem eating on the evening of your arrival. All you have to do is ask us before your arrival.
Breakfast is served depending on the weather by the pool, in the dining room, in the large living room or on the terraces.
In case of departure very early in the morning, our night manager will still prepare a basic breakfast for you.
Otherwise, there isn’t really a time for breakfast and you can enjoy your stay to sleep as much as you want!
Spa / excursions
Everything has been thought out for your absolute comfort and we want to offer you the most pleasant stay possible.
We therefore have a hammam as well as a massage parlour. We also have a swimming pool and jacuzzi as well as a shower on the first terrace to cool off in the hot summer hours.
The swimming pool and jacuzzi are free to access for all our guests staying at the riad but in order to respect the calm of the Riad and the rest of everyone, they are accessible from 10 am to 8 pm.
The pool is only heated by the sun (usually accessible from March to the end of October) while our jacuzzi is heated all year round. It is highly recommended to take a shower after a massage if you have to go for a swim because oil and water do not mix!
Pool towels and sun hats are available at the riad.
A menu of treatments (massage, scrub, pedicure/manicure, hair removal, body treatments, etc.) is available on our website as well as in your room.
Treatments can therefore be ordered as soon as you book your stay or at least the day before.
It is imperative to order the hammam and the treatments offered there as soon as possible as it takes us at least 7 to 8 hours to heat it according to the seasons.
The best thing to do is to discuss with our director at the beginning of your stay your desires for treatments, massages or excursions in order to organize it in the best possible way.
Sur notre site, vous trouverez une rubrique concernant les visites sur Marrakech et excursions aux alentours.
Toutes nos excursions se font en voiture individuelle avec chauffeur privé pour vous assurer une prestation de qualité et sans mauvaise surprise.
Children
Children are accepted in most riads, although the trend seems to be reversing slightly.
Indeed, most of our guests choose a riad rather than a hotel for its calm and privacy. It is therefore important that parents and children respect the tranquility of the place and other people present.
Screaming, bombs and other dives in our pool will not be accepted and children will only swim in the presence of their parents in order to ensure their safety as well.
If you want to go out one night, we can offer you a babysitter who will come and look after your child at the riad. The price of this service will obviously vary depending on the number of children and the time of care.
Within the riad, we have some children’s books as well as DVDs (cartoons, documentaries…), board games and coloring materials.
When it comes to age-appropriate visits and excursions, our director will be able to advise you as best as possible.
At the riad, we provide you with a travel cot, a stroller, a high chair and the taxi that will pick you up at the airport will have a car seat if necessary. We also have armbands for the pool.
- Reservation
All direct reservations are made without cancellation fees (special conditions for exclusivity and reservations of 3 rooms or more).
- Reservation and cancellation conditions for exclusivity and reservations of 3 rooms or more
- Any reservation for 3 rooms or more will be confirmed after a wire transfer of a deposit of 30% of the total amount of the stay.
- A confirmation email will be sent for each deposit payment.
- The balance will be paid upon departure from the Riad upon presentation of an invoice, by credit card or in cash (euros or dirhams), in addition to any extras.
- Any cancellation less than 30 days before arrival will be charged 30% of the total price of the stay.
- Exclusive reservations will be for a minimum of 4 nights.
- Riad Alili offers very advantageous conditions for its exclusivities (details on request).
- Any reservation will be confirmed after a wire transfer of a deposit of 30% of the total amount of the stay.
- Another 30% transfer will be requested 30 days before arrival.
- A confirmation email will be sent for each deposit payment.
- The balance will be paid upon departure from the Riad upon presentation of an invoice, by credit card or in cash (euros or dirhams), in addition to any extras.
- Any cancellation less than 30 days before arrival will be charged 60% of the total price of the stay.
- Prices
- A 10% discount is applied for any direct reservation using the promo code.
- A 15% discount will be automatically applied when confirming your reservation for any direct reservation of 4 nights or more in a row.
- Our prices are expressed in euros and dirhams and include 10% VAT. Billing is done in Moroccan dirhams and the exchange rate applied will be that in force on the day of payment.
- Services offered
- Our rates include Moroccan breakfast (Melaoui pancakes, Baghrir pancakes also called “thousand hole pancakes”, Moroccan omelettes), fresh and homemade products, cake, yogurt and are based on room occupancy by 2 people. .
- Spring and sparkling water as well as tea and coffee are offered at any time of the day on request.
- A free mobile phone in Morocco (with useful numbers in memory: Riad, taxi, etc.) will be loaned to you free of charge upon your arrival.
- Access to the swimming pool and jacuzzi is offered to our guests. Access to the hammam (requiring a warm-up time) will be by simple reservation during time slots defined in advance for a fee of 300 dirhams and free for any Hammam + treatment ritual.
- High-speed Wifi coverage is available free of charge throughout the Riad.
- Morocco does not yet accept electronic boarding passes. You are strongly advised to print your boarding passes before your departure. However, we can help you and print your boarding passes for free.
- A small video library in addition to satellite channels, some beautiful books and magazines on Morocco as well as board games are also available in the lounge.
- The bottles containing toiletries from a major cosmetics brand “Les Sens de Marrakech” (shampoo, shower gel and body lotion of which you choose the fragrance) are filled throughout your stay. A quality hairdryer is given to you upon your arrival; towels, bathrobes and bath towels are available.
- We offer an Airport welcome, airport transfer / riad round trip air-conditioned minibus or SUV type at the price of 300 dirhams and 1 single transfer at 150 dirhams.
- Paid services
- Tourist and tourist taxes in the amount of 2.5 euros per person per night
- Meals (between 13 and 20 euros) depending on the half-board option you choose. Every morning you can decide if you want to eat at the Riad the same day and you have the choice between lunch or dinner.
- Drinks (other than coffee, tea and water)
- Additional breakfasts are charged €5.
- Beauty treatments / Body cares / excursions: A detailed list of treatments practiced in our massage parlor and day excursions offered from the Riad are available in the rooms. For further information, you can also contact us by email or by telephone to best prepare your stay in Marrakech, prices varying depending on the services.
- Administrative conditions
Passport in process of validation.
I acknowledge having read these general conditions of sale before placing my order. From
then on, taking an order entails my full acceptance of the general conditions of sale of Riad
Alili and its unreserved acceptance of all of their provisions.
Address: Derb Sidi Ahmed or Moussa n°8 Bab Doukkala 40000 Marrakech
Contact: contact.riadalili@gmail.com
Mobile Morocco: +212 6 61 79 18 81 Fixed Morocco: +212 524 39 04 99
Mobile France / WhatsApp: +33 6 36 90 92 42 Landline France: +33 5 59 82 02 58